Customer Service and Sales Clerk (Administrative)

The Customer Service Billing and Salesclerk at Maxco Supply, Inc. is the primary point of contact for archived back up documentation to our customers. This role involves managing billed orders, addressing inquiries about backup documentation, and archiving all records for the warehouse. The clerk plays a critical role in ensuring accuracy and maintaining organized record keeping.

Key Responsibilities:

Customer Communication

Respond to customer inquiries and requests via phone and email, providing accurate and timely information regarding billing, pricing, and order status.
Direct customers to the appropriate point of contact based on their needs.

Billing Processing

Receive and process customer orders, including scanning documents into an archive system.
Send documents to customers using their preferred method.
Coordinate with internal teams to ensure timely communication and provide Bill of Lading (BOL) as additional backup documentation when needed.

Issue Resolution

Address customer complaints, concerns, and other issues in a professional and timely manner.
Collaborate with the team to ensure high levels of service, fostering a positive customer experience.

Documentation and Reporting

Maintain accurate records of customer interactions, including Bills of Lading, Delivery Receipts (DRs), Handtags, and invoices.
Provide Year-to-Date (YTD) or Month-to-Date (MTD) reports to customers as required.
Work with Accounts Receivable to supply necessary documentation.
Generate reports and analyses on sales, consistently running checks to ensure billing accuracy.
Verify that all bills are reviewed for pricing accuracy before being sent to customers.

Qualifications:

Education: High school diploma or equivalent; additional education or training in business administration, sales, billing, accounting, or customer service is preferred.
Experience: Previous experience in billing, sales support, or order processing roles, preferably within the manufacturing or packaging industry.
Skills

Strong attention to detail and accuracy in data entry, order processing, and documentation.
Excellent communication and interpersonal skills, with the ability to build rapport, resolve conflicts, and negotiate solutions with customers and internal stakeholders.
Strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in computer software applications, including Oracle systems, Microsoft Office Suite, and order management software.

Working Conditions
The role of a Customer Service Billing and Sales Clerk is primarily performed in an office setting.
May Require:

Sitting for extended periods.
Using computers and telecommunication equipment.
Communicating with customers via phone and email.

Availability for shift work and weekends may be required to ensure coverage during peak customer service hours.