RN Coordinator- Call Center (Administrative)

Base Pay: $33.30 - $49.90 / hour
JOB SUMMARY
The primary function of the RN Coordinator is to utilize the nursing process to provide clinician support in areas where functions of nursing and medicine overlap. S/he accurately administers medications, including immunizations, by all routes including IV. S/he provides patient education and oversees the provision of education by LVNs and Mas on the clinical team. S/he performs independent triage and communicates with the clinician regarding actions taken. RNs are expected to demonstrate critical thinking skills, leadership and appropriate role modeling.
JOB DUTIES AND RESPONSIBILITIES
RN-Specific Tasks and Duties

Utilizes the nursing process (assessment, planning, intervention and evaluation) in patient care and daily activities; documents all actions, as appropriate, in EHR.
Coordinates nursing activities and helps to maintain efficient patient flow, care and processes.
Functions under standardized procedures or patient care protocols to provide independent care.
Functions as clinic charge nurse when assigned.
Participates in the quality improvement process as requested or assigned
Initiates venipuncture with clinician's order for the purpose of IV fluid administration or for phlebotomy.
Administers IV medications via direct push or piggy-back with clinician's order
Performs and interprets skin tests without clinician's order under standardized procedures.
Performs urinary bladder catheterization with clinician's order.
Provides direct patient education and supervises the provision of patient education by LVNs or Mas.
Counts and signs for controlled substances according to clinic policy.
Performs independent telephone or face to face triage using written triage protocols.
Accepts and correctly transcribes verbal or telephone orders from clinicians.
Sends/performs prescriptions per the clinician order.
Performs prescription refills per SCHC protocol/standardized procedure.
Report's child, elder or general abuse according to California law.

Assisting the Clinician and Daily Activities

Intermittently throughout the day checks clinician inboxes/PAQs and addresses issues appropriately.
First line for resolving patient issues/complaints.
Dispenses samples and patient assistance medications and provides patient education on these.
Nurse only visits-IZ, injections, wound care.
Nurse advice - telephone and face to face.
Obtain previous records, collecting patient history, preparing new patients, etc.
Resource for VC, patients, MA, LVN, etc.
Prepares the patient and assists the clinician with exams and procedures when needed.
Performs age-appropriate screening as needed or as directed by clinician.
Performs accurate nursing assessment of patients admitted for urgent care and initiates emergency measures as appropriate.
Ensures end of shift tasks are completed, for example, refrigerator temps and quality control testing.
Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time.
Follows SCHC standards for Standard Precautions when working with potentially infectious materials (blood or body fluids).
Schedule patients appropriately when needed.
Alerts Clinical Director or designated person to needed supplies/equipment.
Reports any safety hazards.
Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of nursing process, scope of practice and standards of care.
Ability to pass a written medication quiz.
Basic computer proficiency in Windows environment.
Typing 35 WPM or greater.

EDUCATION & EXPERIENCE

Completion of an accredited RN program.
Current California RN license upon hire and maintain current.
Current CPR/BLS certification upon hire and maintain current.

PREFERRED QUALIFICATIONS

Minimum of one year's experience in acute care nursing.
Previous experience working in an outpatient clinic or doctor's office.
Typing 45 WPM or greater.

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees