Food and Beverage Supervisor-1 (Finance)
Job Description Summary
This is an active/working, hands-on supervisory role.
The Outlet Supervisor is responsible for providing prompt, professional and hands-on food & beverage service to restaurant & bar guests while overseeing outlet staff and operations to maximize profits and ensure guest satisfaction at all times.
Job Description
Key Responsibilities:
- Shift Management: Lead and supervise the restaurant/bar team during shifts, ensuring smooth operations and adherence to service standards.
- Setup and Maintenance: Oversee the setup of the bar and dining areas, ensuring they are well-organized and welcoming for guests.
- Drink Service Expertise: Familiarize yourself with our beverage offerings, including regular and specialty cocktails, wines, and beers, while adhering to established service guidelines.
- Staff Oversight: Assign side-work and tasks to team members, ensuring completion and maintaining high performance standards.
- Pre-Shift Meetings: Conduct regular pre-shift briefings to communicate daily objectives and updates to the team.
- Guest Relations: Address guest comments and complaints promptly and effectively to ensure satisfaction and a positive dining experience.
- On-the-Floor Presence: Stay active on the floor during peak hours to support staff and enhance guest interactions.
- Training & Development: Observe, mentor, and provide constructive feedback to staff on service techniques and standards.
- Quality Control: Examine food preparation and beverage presentation to uphold quality standards.
- Operational Maintenance: Ensure the upkeep and cleanliness of F&B outlets, preparing maintenance requests as needed.
- Cost Control: Monitor labor costs, payroll, and inventory management, ensuring efficient use of resources.
- Compliance: Adhere to all liquor liability laws, including the prohibition of serving alcohol to minors and intoxicated guests.
- Safety Procedures: Understand and implement emergency procedures, including CPR, and actively work to prevent accidents.
- Collaboration: Build strong relationships with colleagues and foster a respectful and inclusive work environment.
Hotel-Specific Functions:
- Ability to serve in various roles (server, bartender, host, expo) as needed.
- Lead by example, effectively handling disciplinary situations with employees.
- Communicate proactively with all departments to resolve issues and enhance guest experiences.
- Open and close all outlets, including managing employee cash banks.
- Flexibility to assist in other areas of the hotel as necessary.
Qualifications and Skills:
- Minimum of 2 years of experience as a bartender/server; previous supervisory or lead experience strongly preferred.
- Proven track record of delivering outstanding guest and client experiences.
- Strong analytical skills with the ability to take decisive action.
- Excellent verbal and written communication skills, with a patient and diplomatic approach to guest interactions.
- Exceptional organizational abilities and attention to detail.
- Professional appearance and demeanor.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Join our team and contribute to creating unforgettable dining experiences while leading a passionate team in a vibrant environment!
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
