Patient Accounting Supervisor (Finance)

Job Summary:

Under general direction, the Business Office Supervisor acts as operations manager over his/her respective division of Patient Accounting.  This individual plans, organizes and implements activities and procedures to effectively manage patient receivables.  The Business Office Supervisor will maintain target accounts receivable levels according to the standards set by the Vice President of Finance, Director, Financial Support Services collections staff, which includes staff hiring, training, performance evaluation, corrective action, motivation and morale.  The Supervisor sets performance standards and implements monitoring mechanisms to ensure staff performance meets the Manager and Director's established expectations.

Experience/Qualifications:

• Appropriate practice/experience preferable in health care setting.
• Visual acuity to read and use manual/automated tools and office equipment.
• Auditory acuity to hear verbal communication.
• Manual dexterity to operate multiple pieces of office equipment.
• Physical strength necessary to perform lifting, pushing, pulling (40-50 lbs.), sitting, walking/standing (6-10 hrs.), twisting, squatting, turning, reaching and stretching maneuvers in performing clerical duties.
• Keen mental faculties to perform duties as assigned.
• Effective communication skills including speaking, enunciating and writing.  Able to receive and give information in person, by telephone and in writing.
• Emotional stability conducive to dealing with a high stress level for 6 - 11½ hrs. at a time associated with the hospital environment and fast paced physical activity, and emotional demands of maintaining effective working relationships with peers, managers, external customers, and other health care workers.
• The essential functions of the position listed above along with the qualifications must be met with or without reasonable accommodations.
• Uses productive and non-productive hours effectively.  Exhibits good attendance and timeliness when arriving to work.  Keeps personal business during working hours to a minimum.  Follows established procedures relating to paid time-off.

Education:

• High schools diploma or equivalent

 Licensures/Certification:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment.

Duties and Responsibilities: (These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):

Patient Care Process and Specific Skills and Responsibilities

• Maintains staffing levels with employees of sufficient caliber to adequately perform the respective functions within his/her area of responsibility.
• Maintains acceptable level of productivity within his/her area of responsibility according to predetermined criteria.
• Insures appropriate handling of patient inquiries within Hospital and business office policies and guidelines.
• Aggressively monitors third party payer patterns and recommended actions necessary to achieve maximum results.
• Achieves and maintains the target level of accounts receivable within his/her area of responsibility.
• Assists in the development of and compliance with Business Office Policies and Procedures.
• Promotes a professional atmosphere and spirit of teamwork within the department/division/hospital.
• Coordinates and supervises the billing, collection, and cashiering function of the hospital.
• Reconciles accounts receivable balances to general ledger control accounts.
• Selects, trains/orients, assigns department staff, evaluate performance, and make recommendations for personnel actions.
• Maintains established Policies and Procedures, Objectives, Quality Assurance Program and Safety Standards.
• Assists in developing departmental budgets.
• Maintains departmental reports and records and collects statistical data for administrative and regulatory purposes.
• Implements appropriate billing collection procedures, ensuring that the inpatient and outpatient accounts receivable records are kept in accordance with established procedures.
• Maintains appropriate internal controls over accounts receivable and cash receipt functions.  Keeps current on all reimbursement billing procedures of third party and private insurance payers.
• Supervises the inpatient and outpatient charge posting, billing, and collection operation.
• Screens and reviews applications in determining free care allocation for self-pay patients.
• Implements controls to ensure appropriate submission, billing, and payment cycles.  Establishes appropriate procedures for follow-up on third party approvals, billing, and collection on all overdue accounts.
• Assists in the care and maintenance of department equipment and supplies.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Established and implements a system for the collection of delinquent accounts.  Collects accounts that are not paid in full at time of discharge or at promised date.
• Evaluates Collection Policies and Procedures and makes recommendations for improvement.  Initiates changes in credit procedures as needed.
• Performs other related duties as assigned or requested.

 Environment of Care

• Demonstrates ability to locate items related to physical environment.

Technical Skills

• Demonstrates competency in selected psychomotor skills adhering to predefined written procedures.

Documentation

• Performs documentation and responsibilities in an accurate, legible and timely manner in accordance with hospital and department standards.

Patient Rights/Legal Issues

• Demonstrates knowledge of and adherence to patient/SO rights, as identified within the institution.

Safety

• Functions with awareness of and sensitivity to safety requirements, as identified with the institution.

Emergency Situations

• Performs effectively and efficiently in emergency situations.

Knowledge Base

• Demonstrates a sound knowledge base and competency in clerical practice as related to the department.

Salary Range: $34.15 to $44.49 per hour