Manager Network Construction (Information Technology)

Position Title: Manager Network Construction (M2)

Company Summary:

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for the day-to-day activities of the network construction teams including all aspects of fiber splicing and fiber engineering support within an assigned geographic area. These area-based teams all perform their duties within the service territory and focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.             

Responsibilities

• Manage a team of Supervisors of Network Construction, Network Construction Managers and Splicers in support of the District(s) construction demands, Cap and OpEx management, as well as KPIs.
• Manage all aspects of fiber splicing for service delivery, break-fix and network maintenance with in a assigned area.
• Work jointly with leadership from NOC, Engineering, Field Operations, and Change management teams.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Manage the assigned areas respective CAPEX and OPEX budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
• Manage construction network maintenance support 24 hours, seven days a week, 365 days a year
• Schedule and prioritize the workload of the network construction and external vendor resources within an assigned area
• Develop & implement district level long term planning and resource planning to support future growth
• Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
• Manage team of leaders and individual contributors for the purposes of (including but not limited to)
• Manage the Vendor evaluation and selection process.
• Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.
• Act as Crown Castle safety observer and Quality Assurance representative while at the site ensuring compliance with Crown Castle safety program and related workmanship practices.

Education/Certifications 

• High school diploma or equivalent required
• B.S in Architecture, Engineering, or Construction related field or equivalent work experience required
• A valid driver's license required

Experience/Minimum Requirements

• 5 years of experience performing (or equivalent work experience):
• Direct supervision/management of employees
• Network engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Working knowledge of network construction standards (aerial and underground)
• Working knowledge of NESC, NEC and OSHA standards

Other Skills/Abilities

• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
• The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis
• A positive attitude and desire to deliver exceptional results for our customers.
• Personal commitment to safety, integrity, and continual professional development
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

Reports to

District Manager 

Title(s) of direct reports includes but not limited to

Supervisor Network Construction, Senior Network Construction Manager, Network Construction Manager, Operations Coordinator, Fiber Engineer

Working Conditions: This role falls into our hybrid work model working in the office on Wednesday through Thursday.  On Monday and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.    

#LI-IM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Construction