Business Analyst (Information Technology)

Working Model: Hybrid 

We have a balanced working model to ensure you have the flexibility you need. The successful candidate will balance their time between working in the office (minimum of two days) and working from home. 

As a Business Analyst, you will analyze business issues and recommend viable solutions. Collaborate with business users and the Innovation Management team to facilitate decision-making, information gathering, and documentation of processes. Define requirements for both application development and process improvements. Act as a liaison among business units, third-party vendors, project managers, and the Innovation Management team to ensure system development and enhancements meet business standards. Manage stakeholder satisfaction for small to medium projects and provide support on larger projects.

 Direct Reports: None

 HOW YOU WILL MAKE AN IMPACT

40%      Actively seek ways to improve efficiency and effectiveness of business process flows by leveraging collaboration with business units and observation to accomplish project goals. Document and flowchart business processes to gain an understanding of the processes and their dependencies. Identify improvements to process flows.

20%      Manage the execution of core system development, including the creation and updating of reports and code. Work closely with business units and technical teams to ensure that all business requirements are accurately met. Conduct comprehensive evaluations to ensure that all system features are optimized at the credit union before proposing additional acquisitions.

20%      Lead reviews of business processes to derive optimization strategies. Stay up to date on the latest processes and advancements in automation and modernizing systems and process flows including the usage of BOTS. Conduct meetings and presentations to share ideas and findings.

10%      Lead the processes of development, testing, and execution of testing scripts and collaborate with engineers and subject matter experts and conduct unit testing. Lead business users in acceptance testing by organizing meetings and collecting approvals.

10%      Participate in service ticket triage, serve as backup to Lead Business Analyst. Research requests as assigned.

--           Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

 

WHAT YOU WILL NEED TO SUCCEED

Experience

5+ years' experience in business analysis of technology deployment and/or business process, preferably within the financial industry.

Education / Certifications / Licenses

This level of knowledge is acquired through completion of a Bachelor's degree in Business, Computer Science, MIS, Engineering, IT, or related field. (Will consider additional years of experience in lieu of education requirement). Must have and maintain a valid driver's license.

 

PREFERRED SKILLS

• Knowledge of systems utilized by the banking industry including, but not limited to, credit union core systems, internet and mobile banking systems, lending and new account origination systems, payment, and card systems, etc.
• Working knowledge of process diagramming tools such as Visio.
• Basic knowledge of the Credit Union's various operating systems.
• Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Ability to communicate effectively with staff at all levels.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Advanced knowledge of Credit Union regulations, products, policies, procedures, and services.
• Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values.

 

INTERPERSONAL SKILLS

•   A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
•  In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
•   Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

 

COMPETENCIES

•  Balance Stakeholders - Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.
• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
•  Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
•   Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.
•   Process Management - Determines the processes necessary to get things done; organizes people and activities effectively; separates and combines tasks into efficient workflows; creates appropriate measurement systems; leverages synergy and integration to improve efficiency; simplifies complex processes; gets more out of fewer resources.
•   Systems Perspective - Takes a broad view that recognizes factors that influence and/or are influenced by multiple inputs, systems, processes, feedback loops, and functions. Connects actions to consequences inside and outside of role and department. Sees and considers interconnectedness of systems, tools, concepts, behaviors, roles, departments, and functions at Interra.

 

ADA REQUIREMENTS

Physical Requirements

•  Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
•   Must be capable of climbing / descending stairs in emergency situation.
•   Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
•   Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
•   Must be able to work extended hours whenever required or requested by management.
•   Must be capable of regular, reliable, and timely attendance.

 

Working Conditions

•   Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

 

Mental and/or Emotional Requirements

•   Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
•   Must be able to read and carry out various written instructions and follow oral instructions.
•   Must be able to speak clearly and deliver information in a logical and understandable sequence.
•   Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
•  Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
•   Must be able to effectively handle multiple, simultaneous, and changing priorities.
•   Must be capable of exercising highest level of discretion on both internal and external confidential matters.
•   Must be able to complete complex mathematical calculations and spell accurately.

Why JoinIN

• Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance, 401(k) matching, tuition reimbursement, company holidays, and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interacu.com

 

Business Systems