Help Desk Support - Intern (Administrative)
Company Overview
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
JOB SUMMARY
Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX.
DUTIES AND RESPONSIBILITIES
- Handle level 1 ticketing issues and escalating issues to senior team members as necessary.
- Serves as the primary point of contact for client assistance, resolves IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations.
- Performs help desk duties in a call center environment with strong end-user focus.
- Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods.
- Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level.
- Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem.
- Performs additional duties as required.
MINIMUM QUALIFICATIONS / SKILLS
- Must be enrolled in college in a computer science, information systems curriculum or related field.
- Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred.
- Possesses working knowledge of standard end user hardware and software.
- Able to address most issues by following established procedures.
- Proven ability to work within a team environment as well as independently, multi-task.
- Adapt to frequent change.
- Proven customer service skills.
- Strong oral and written communication.
PREFERRED QUALIFICATIONS
- General understanding and knowledge of basic computer networking principles and design.
- Analytical, interpretive, interpersonal and problem-solving skills.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Office environment.
- While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
