Office Manager (Project Management)
Hall's Culligan of Wichita is searching for a detail-oriented and customer-focused Office Manager to lead a team of Customer Service Representatives. The ideal candidate for Office Manager will have proven leadership abilities, team management, and exceptional process management experience.
The Office Manager is the perfect position for someone that has experience collaborating with field staff in a sales and service environment as well as having direct supervision/people management experience. Our next Office Manager will have a high energy/outgoing personality and will thrive in a fast-paced work environment.
Why should you work for Hall's Culligan?
- The Office Manager is a full-time, salaried position
- $60-70k annual base salary with the opportunity to earn monthly bonuses
- Full benefits package, including 401k with company match
- Company paid long term disability and life insurance
- Career advancement opportunities
- Stable and growing, family oriented company
- Use of free Culligan equipment in your home!
Responsibilities:
- Hire, coach, train and develop customer service team
- Reconcile commission sheets and prepare payroll for processing at the corporate office
- Answer questions and assist our very important customers in the office as well as over the telephone
- Data entry to maintain customer records by updating account information the database
- Resolve any escalated product or service related issues; follow up with the customer to ensure optimal customer satisfaction has been achieved
- Maintain financial accounts by taking payments and/or processing customer adjustments when necessary
- Account collection activities (remind customers about past due accounts, work with customer AP departments to bring account into current standing)
- Regulatory reporting procedures (customer and month end reporting, etc...)
- Work closely with our route drivers and field service technicians to achieve optimal customer satisfaction
- Office supply inventory management and control, including tracking inventory levels, placing routine and special orders with vendors and resolving any related discrepancies
- Accounts payable/coding of vendor invoices
Experience
Preferred- Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description