Assistant Staff Analyst, Health (C111) (Administrative)

Salary Range: $35.23-$50.83 per hour

SUMMARY

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).  HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County's effort to address and combat homelessness in the communities residing within Los Angeles County.

The Assistant Staff Analyst, Health Services (ASA) will be housed under HFH's Permanent Supportive Housing (PSH) division in the Housing Retention & Engagement unit (HRE), specifically to oversee Agency Engagement and System Coordination, with specialization in contractors servicing people living with HIV/AIDS. This unit plays a critical role with contracted Intensive Case Management Service (ICMS) providers, other external service and housing partners who are responsible for providing permanent supportive housing and intensive case management services. The HRE unit focuses their work on ensuring over 22,000 slots with participants receive high quality services by monitoring client level files on an ongoing basis. This position works with a team of analysts who interface daily with contracted ICMS providers and solve complex participant issues to retain permanent housing. The Assistant Staff Analysts also have a deep understanding of the role this team plays in the CalAIM policies and operational workflows and how it impacts service delivery and is adept at data analysis. They will assist in creating good relationships with contracted ICMS agencies, work closely with service partners to provide integrated services through partnerships with the Department of Mental Health and Public Health, research and make available pathways to services of other County departments to ICMS participants, work closely with rental subsidy partners to ensure participants do not lose their housing, troubleshoots and finds resolution to challenging participant issues that get elevated by the Board of Supervisors and other concerned elected offices, assists in structuring case conferencing of challenging participant cases, and assists in collaborating closely with the HFH clinical team. This position will work in a team structure with other analysts to oversee the day-to-day work.  Additionally, they will assist in implementing policies and work with HFH leadership to create strategies to ensure ICMS providers deliver effective and high-quality services that will result in improved outcomes, demonstrating the effectiveness of housing people in permanent supportive housing and keeping them from falling back into homelessness. 

ESSENTIAL FUNCTIONS

Essential Functions will include, but are not limited to, the following:

• Provides direct client services and will be the primary point of contact for ICMS providers.
• Collaborates in the development and implementation of new programs, monitoring ICMS documentation and programmatic requirements, track and collect extension requests, collect and review program reports, and provides ongoing technical assistance to ICMS providers.
• Assists in developing policies and procedures, setting programmatic benchmarks, and collecting and analyzing outcomes data and quality of data.
• Provides regular programmatic updates to oversight committees, other participating departments, partner agencies, contracted service providers, and stakeholder groups.
• Assists in the design and implementation and day to day operations of projects, and prepare project reports including, service utilization, performance data, and program outcomes.
• Conducts contract monitoring activities including annual administrative and programmatic monitoring and invoice processing.
• Assists in coordination and collaboration with all project partners (e.g., participating departments, partner agencies, contracted service providers, stakeholder groups) to ensure all elements of the projects operate in the most efficient and effective manner.
• Provides technical assistance and training to project partners and develops, recommends, and implements program modifications.
• Assists in evaluating the overall success of assigned projects and reports findings to project partners and stakeholders. 
• Collects and enters all demographic and programmatic data and tracks all participants for quality assurance purposes. 
• Monitors data quality and implement data improvement procedures, as needed.
• Assists with budget development, invoice review and analysis.
• Other duties as assigned.

JOB QUALIFICATIONS

Three or more years of highly complex administrative experience in the health, housing, social services, or related sectors.

Desirable Qualifications

• A Bachelor's degree in Social Work, Psychology, Human Services or in a related field preferred.
• Ability to pay close attention to detail.
• Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information
• Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally
• Must possess strong organizational skills initiative and follow-through.
• Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint)
• Experience using Casewatch Millennium
• Knowledge of Los Angeles County's Ryan White HIV/AIDS Program (RWHAP) eligibility requirements and resources.
• Knowledgeable of data systems utilized across DHS and the homeless system of care, e.g., CHAMP, ORCHID, Clarity, Resource Management System, etc. 

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Successful clearing through the Live Scan process with the County of Los Angeles

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling                                      Occasionally

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 15 lbs.

Push/Pull                                 Occasionally - Up to 15 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

 

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5+ hrs/day)

 

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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