Shuttle Driver (Transportation)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
The Shuttle Driver is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments. This role may also be referred to as Member Services Specialist.
Hours: Monday thru Friday 2pm to 10pm - depending on customer needs
Essential Duties and Responsibilities
Safely operate any vehicle for the department's shuttle fleet (mid-size to high capacity vehicles) for extended periods of time
Prepare and update shuttle logs, incident reports, and End of Shift Reports
Operate multiple communication systems including: Microsoft Outlook, VIOP Phones, Cellphones, and UHF/VHF Radio systems
Educate the customer regarding the property, surrounding area, events and local attractions
Collaborate with multiple departments in a professional matter
Conduct regularly scheduled inspection and maintenance of shuttle vehicles
Follow and comply with all directions given by dispatcher on shift
Politely enforce MARSEC (Maritime Security) standards, policies, and procedures
Respond to emerging customer needs without sacrificing safety. This may include; bulk trash collection, on/off loading of provisions or hardware, and set-up/break-down of all events
Other duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately
Minimum Technical Qualifications
Proficient in Microsoft products such as; Excel, Word, and Outlook
Able to use 2-way radios and UHF radios
Is able to multi-task on multiple electronics
Possess a positive attitude with people and wide range situation/requests
Ability to make quick decisions based on trends or available information
Ability to communicate in polite and clear manner
Ability to adapt to customer/facility needs
Ability to assist guest and maximize satisfaction without sacrificing safety
Ability to follow instructions and adapt to customer needs
Ability and willingness to backfill other roles within the department when the schedule demands
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously with fellow teammates and members
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Gladly provides responsive, and high level of service to our teammates and members
Eagerly puts forth the extra effort to accomplish duties
Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
