As a ServiceNow Platform Architect, you will lead the strategic design and implementation of robust solutions on the ServiceNow platform, ensuring they align with our organization's business objectives and IT strategy. In this role, you will provide technical leadership and mentorship to development teams, fostering innovation and excellence in ServiceNow architecture and design. You will be pivotal in integrating ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability.
RESPONSIBILITIES
• Solution Design and Architecture:
Lead the design and development of ServiceNow solutions that align with business requirements and IT strategies.
Define and implement architectural standards, guidelines, and best practices to ensure scalability, performance, and maintainability.
Collaborate with stakeholders to understand and translate business needs into technical requirements and solution designs.
• Technical Leadership and Mentorship:
Provide technical leadership to development teams, guiding them in ServiceNow architecture, design patterns, and development best practices.
Mentor junior architects and developers, fostering a culture of continuous learning and innovation within the ServiceNow development community.
• Platform Governance and Optimization:
Establish and enforce governance processes for ServiceNow instances, including configuration management, release management, and performance optimization.
Monitor platform health, conduct regular audits, and implement improvements to ensure compliance with security standards and regulatory requirements.
• Integration and Interoperability:
Design and oversee the implementation of integrations between ServiceNow and other enterprise systems using standard integration methods (REST, SOAP, MID Server).
Ensure seamless data flow and interoperability across systems, maintaining data integrity and consistency.
• Strategic Planning and Roadmap Development:
Develop and maintain the ServiceNow platform roadmap aligned with organizational objectives and IT initiatives.
Identify opportunities for innovation and enhancement, proposing and driving strategic initiatives that deliver measurable business value.
QUALIFICATIONS
6+ years of experience working with internal and external stakeholders, analyzing business needs, and defining the integration requirements
6+ years of experience leading the delivery of ServiceNow-based projects
6+ years of experience creating technical solutions at an Architectural level.
6+ years of experience maintaining a comprehensive knowledge of platform capabilities and acting as a subject matter expert.
6+ years of experience studying, analyzing, and understanding the current ServiceNow modules and its complexities for example ITSM, ITOM, HAM, SAM, Discovery, and CMDB
6+ years of experience creating and maintaining technical documentation, including system architecture diagrams, process flows, and configuration guides.
6+ years of experience presiding over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
6+ years of experience leading ServiceNow in the idealization and technical development of innovative solutions to streamline integration of ServiceNow and other 3rd Party applications
6+ years of experience on ServiceNow as a Developer with advanced JavaScript development as well as skills in creating and utilizing flows and actions in Flow Designer
6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
6+ years of experience with excellent troubleshooting skills and the ability to demonstrate consultative influence to stakeholders and other team members.
6+ years of experience with utilizing bi-directional ServiceNow API capabilities (REST/SOAP) including scripted REST API's.
6+ years of experience with6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB, and overall platform knowledge.
PREFERRED QUALIFICATIONS
6+ years of experience with Experience patching and upgrading (mid-server and instances)
6+ years of experience with fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
6+ years of experience with the LDAP (Active Directory) integration with ServiceNow
EDUCATION & CERTIFICATIONS
Bachelor's Degree
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
CLEARANCE
Eligible for a SECRET clearance
Pursuant to a government contract, U.S. citizenship is required.
Equal Opportunity Employer, including disability and veterans.