Royal Credit Union
Member Account Representative- CFD (30 hour) (Administrative)
Hourly Wage:
$16.90 -$18.92 (candidates with significant related experience may be higher)
Description:
This position involves the ability to accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal's Core Values, creating loyal Members.
To see what a day in the life of a Member Account Representative looks like, check out this video: https://youtu.be/Dm1gI0LAdYk
Team Member Benefits
Royal is proud to take care of our team members and their families! Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
Work Schedule:
This position is approximately 30 hours per week and full benefit eligible. The hours will vary between 7:30am – 6:30pm Monday through Friday and every other Saturday 7:30am – 12:30pm.
Training:
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your ‘Home' Branch.
Required Education/Experience/Skills:
Preferred Education/Experience/Skills: