Customer Success Associate (Creative Design)
ESSENTIAL DUTIES AND RESPONSIBILITIES - MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Proactively monitor customer engagement to ensure that clients ongoing services experience is that of value and service excellence, through regular client interactions, and various feedback mechanisms
Coordinates new customer onboarding process, working closely with various departments to facilitate timely activation of services
Has a basic understanding of the products and services available and be able to present each of them to prospective clients based on their specific needs
Serves as a point of escalation and assists the Managed Services team to resolve client service issues
Leads client through Strategic Business Reviews and regular reporting and communications
Build, maintain and grow profitable long-term relationships with all clients to maximize customer retention
Embrace the Aspire culture to support colleagues and help our organization excel and be successful
Other duties as assigned
OTHER SKILLS and ABILITIES:
Demonstrated professional growth and the proven ability to work cross-functionally
Experience with service desk and/or project portfolio management tools
Exceptional client service, strong relationship management, communication, organization, project management, and strategic analytical skills
Experience supporting and preparing reporting information for review with senior level management
Working knowledge of Cisco portfolio and/or managed services is helpful
TRAVEL:
As needed; based on customer need. The CSA will be based in the Eatontown, NJ.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is
required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required
to reach with hands and arms. The employee may occasionally lift and/or move up to 35 pounds. Specific vision abilities
required by this job involve normal vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.
Aspire strives to provide full time employees with a competitive and meaningful benefits package that includes:
401k with company matchMedical with prescription drug coverage, dental and vision care; effective first day of the following monthCompany paid Long Term Disability (LTD) Company paid Life & AD&D Federal Spending AccountGenerous paid time off and holidays
Aspire Technology Partners, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
