Complex Director of Operations (Finance)
A Director of Operations is responsible for the effective operational management of the two hotels so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
As Complex Director of Operations, you will be responsible for the effective operational management of the two hotels so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Managerto actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Manages and motivates all front office & housekeepingpersonnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
- Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
- Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
- Implements and monitors all corporate marketing programs to include Honors, etc.
What are we looking for?
A Complex Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
