Sr. Sales Engineer (Sales)

Position Title:  Sr Sales Engineer (P4)

Company Summary 

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Position Summary

Sr Sales Engineers are responsible for providing subject matter expertise on the design and implementation of complex data networks, advanced managed solutions and cyber security solutions for enterprise class customers. Works as a collaborative member of the sales team to market and drive revenue through the Company's product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of customer solutions.  Acts as resource for colleagues with less experience.

CORE Responsibilities

• Serves as Subject Matter Expert on all enterprise products.
• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions. (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)
• Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Crown Castle capabilities.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Reviews and validates all service orders before being submitted for implementation. Participates in service order kickoff meetings to ensure smooth service implementation.
• Provides timely, technical support and problem resolution for field and provisioning service questions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients. 
• Communicates customer feedback to Product Management for future product developments 
• Researches and presents reports showing potential customers the cost benefit of purchasing company products or services 
• Performs other support duties, as assigned 

Education/Certifications 

• Bachelor's degree or equivalent experience
• Industry certifications with vendors such as AWS, Versa, CompTIA, etc. a plus

Experience/Minimum Requirements 

• Requires a professional demeanor with strong communications skills – verbal and written
• Proven success in technical sales with expertise in SaaS solutions including managed SD-WAN, managed security including DDoS mitigation, and fiber connectivity solutions.
• Proven ability to translate technical features into business benefits.
• Strong technical presentation skills (development and delivery)
• Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software

 

Expectations

• Understand the way we work - Do what's right for each other, our customers and drive revenue.
• Own the customer experience - think and act in ways that put our customers first, give them options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be an enthusiastic learner, user and advocate of our high-end technology, products and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Drive results and growth.

• Strong technical understanding of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731 

Organizational Relationship 

Reports to: Manager Fiber Sales Engineering 

Title(s) of direct reports (if applicable):  N/A 

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Compensation

The pay range offered for this position is $123,000.00 - $169,100.00 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

 

Sales