Inside Sales (Sales)
Job Summary: Responsible for meeting customer needs by:
- Maintaining communication with existing customers through company email and contact calls
- Refer new customers to Outside Sales
- Follow Proven Process to provide timely and accurate quotes
- Entering customer orders into our business system, and updating installations schedule.
- Creating Estimates for parts and install jobs
- Creating and review BOM builders, while monitoring for discrepancies.
- Be the main source of contact for outside sales people in the direct channel for Lake Crystal.
- Effectively create quotes for customers, and take created quotes and convert them into orders.
- Tracking of incoming chassis to meet TBEI scheduling needs
- Communicating customer needs and expectations effectively to all internal parties (i.e. Sales, Engineering, production, etc.) to ensure customer expectations are met and exceeded.
- Maintaining unwavering integrity, professional attitude and positive energy while dealing with all customers
- Presenting product information to increase and maintain sales
- Assisting with customer service including: relaying customer complaints, troubleshooting over the phone, distributing product literature & price changes, and taking warranty calls
- Inspect completed trucks prior to delivery
- Other duties as assigned
Tools Used: Computer, Laptop computer, MS Office (software), printers, copiers, fax machines, calculator, telephone
Environment: Office area and Shop area
Job Requirements:
- Valid Driver's License with good driving record
- Ability to deal calmly and effectively with internal & external customers promoting positive company image.
- Excellent communication, outgoing personality, presentation skills.
- Basic computer skills (proficiency with MS Word, Excel, & PowerPoint).
- Ability to attend and participate in required company meetings.
- Must be a team player that maintains high integrity while meeting company goals.
- Ability to learn company knowledge of TBEI Brands (warranty procedures, company history, product lines, marketing concepts/team market programs).
- Knowledge of truck equipment industry preferred (major competitors, their products, and knowledge of distributor forecasting).
- Technical knowledge preferred (drafting ability, wiring, hydraulics, steel, chassis, bridge laws, weight distribution).
