Platform Administrator III - Salesforce (Information Technology)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Business/Job Title: Platform Administrator III - Salesforce

Position Summary

The Platform Administrator is responsible for the administration, configuration, and maintenance of the organization's critical platforms, ensuring their optimal performance, availability, and security. This role involves managing user access, monitoring platform health, troubleshooting technical issues, and implementing updates. The Platform Administrator works closely with IT and Development teams to support business processes, ensure data integrity, and drive platform improvements.

What You'll Do

• Apply modern engineering principles and practices to operational functions and employ this methodology throughout the full system lifecycle; from initial concept and architecture through deployment, daily operation, and overall optimization, and apply these practices to refining existing systems.
• Oversee the day-to-day operations of Salesforce platform ensuring they are running efficiently and meet performance benchmarks.
• Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity.
• Manage user accounts, roles, and permissions to ensure appropriate access control. Implement and monitor security protocols to protect sensitive data and maintain compliance with relevant regulations.
• Continuously monitor platform health and performance using monitoring tools, troubleshoot issues, and respond to system alerts in a timely manner to ensure uptime and performance SLAs are met
• Plan and execute system updates, upgrades, and patches to maintain platform security and functionality, while minimizing downtime.
• Maintain platform backup processes and ensure disaster recovery plans are in place, regularly tested, and updated to minimize data loss and business disruption.
• Provide second-tier support for platform-related incidents and service requests. Troubleshoot issues related to system performance, user access, and integrations.
• Collaborate with business stakeholders, solution owners and solution architects, to configure and optimize platform settings to meet business needs. This includes configuring workflows, automation, and integrations with other systems.
• Implement and enforce data integrity and governance policies to ensure data accuracy and compliance with company standards and regulatory requirements.
• Create and maintain detailed documentation of platform architecture, configurations, processes, and procedures to ensure knowledge is easily shared and accessible.
• Work closely with IT, Development, and business teams to align platform capabilities with organizational needs, streamline processes, and support digital transformation initiatives.
• Provide end-user training and support as needed, helping to ensure platform adoption and proper use of tools and features.
• Participate in on-call rotation.
• Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

This role may require occasional after-hours work to manage system upgrades or respond to critical incidents.

What You'll Bring

• Demonstrate knowledge of Salesforce platform and Salesforce Community applications.
• A security-first approach and In-depth understanding of Salesforce security model and working experience in setting up data security via configuration and coding alike
• In-depth experience in Salesforce configuration including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Data management to improve Salesforce data quality, and experience using Salesforce data tools (Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com IDE)
• Experience in HTML, XML, JavaScript, and SQL.
• Experience troubleshooting in Salesforce technologies such as Apex, Triggers, Lightning Design, Visualforce pages; Salesforce Lightning Aura Components, Lightning Web Components is a plus
• Demonstrated experience with Salesforce.com architecture, APIs and ability to test APIs, Webservices using postman or related tools
• Proactive system maintenance including Security Reviews, Release Updates and Platform Health Checks
• Proficiency in platform management tools, including configuration, logging, monitoring, and automation.
• Experience with scripting (PowerShell, Bash, etc.) for automation is a plus.
• Familiarity with compliance and regulatory guidelines
• Flexibility to adapt to changing project requirements and timelines
• Proficiency in Agile delivery, DevOps principles and associated tools and technologies.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira) and incident management practices.

Qualifications

• US Citizenship is required
• BS/BA or equivalent work experience
• 5+ years' experience as a Salesforce platform administrator with a focus on Service Cloud and/or Government Cloud, Community Cloud
• Salesforce certifications - Certified Administrator, App Builder, Service Cloud Consultant, Community Cloud Consultant is a plus
• Experience with DevOps tools like Copado and/or Flosum
• Experience with FedRAMP, FIPS, NIST 800-53 security controls and launching products within Federal Government, State, Local, and Higher Education is a plus
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally.
• Detail-oriented with a focus on operational efficiency and security.
• Demonstrated ability to work both independently and as an integral member of an agile team
• Ability to manage multiple priorities.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

#LI-JB1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $106,782.00 - $160,174.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.