Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. The Desktop Architecture Analyst will be primarily responsible for Application Packaging and Workstation operating system/3rd party patching. In addition, 3rd tier technical workstation troubleshooting supporting our Desktop Support, Support Center, and Cyber Security groups is required. Key technical areas and tools: Configuration Manager, Intune, Autopilot, Application Packaging, Endpoint Automation, Workstation patching/3rd party patching, VMWare, ControlUp, Device driver updating, Ivanti. Other responsibilities include, but are not limited to:
Perform application automation in the for form of application scripting, packaging, and virtualization.
Application installation automation, documentation, testing, and reporting for applications.
Meet with subject matter experts (SMEs) and Project Managers (PMs) to coordinate the automation and distribution of applications.
Remediating applications which are found to be initially not compatible with Windows 11.
Performing 3rd tier workstation support for IT personnel and the user community.
Application documentation and testing.
Performing training classes for IT personnel on new technologies and processes.
This position will be the primary contact for issue escalation for Desktop Support, Support Center and Cyber Security.
Collaborate with employees, application owners, software developers, and venders to address any escalated user issues.
Experience and use transparency to build trust with team members to achieve technology objectives around Windows 11.
Automate and deploy settings, software, and updates to multiple workstations across a distributed network.
Directly troubleshoot issues and work on challenging IT related projects in a professional ethical organization.
Manage the workflow process through completion of software installation automation.
The qualified candidate should meet the following qualifications:
5 days a week onsite at our facility in NW Houston.
1 to 4 years 2nd and 3rd tier application and workstation support experience with Windows client administration.
Engineering or Petro-chemical industry experience is preferred.
Degree in MIS, CS, CIS, Electrical Engineering, Telecommunications, Computer Engineering, or related technical degree is preferred.
Experience supporting Dell and HP business class workstations.
Recent endpoint focused certification is preferred.
Write, use and test Powershell scripts for automation.
CM/Intune/Admin Studio/Ivanti/App Deploy toolkit /MSIX package and patch deployment experience a plus.
Active Directory experience with Users and Computer, security, group policy, and DFS-R.
Good verbal and written communication skills and ability to share or train IT personnel on new technologies and processes.