Customer Relations Associate (Administrative)
Are you bilingual in Spanish/English and looking for a fun environment with growth potential in OKC? Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns? Let me introduce you to CompSource Mutual! CompSource has been proudly serving Oklahoma workers since 1933, providing workers' comp protection and support in good times and bad. We are passionate about providing a great place to work and are consistently awarded as a “best” and “top” place to work in Oklahoma!
What we're offering:
A full-time Customer Relations Associate position in Oklahoma City with a hybrid work schedule. Salary range $17-$20 per hour determined based on experience and internal salary equity. Candidates who complete Spanish certification will receive an increase in hourly pay. Benefit package includes: free employee insurance, company match 401k, generous paid time off, and voluntary benefits.
What you'll do:
- Answer inbound calls related to customers' worker's comp claims and resolve concerns by researching information
- Review documents for accuracy and obtain information needed to process documents related to a claim
- Correspond with medical providers and employers to obtain information or documents needed to properly document a new claim
Who we're looking for:
- Bilingual in English and Spanish is preferred.
- Customer service or business office experience of at least 1 year required.
- Insurance industry experience preferred.
- High School Diploma/GED required, Associate's degree preferred.
- Candidates skilled in adaptability, customer focus, teamwork, and attention to detail.
