Customer Service Representative (Administrative)

Company Overview
Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking a communicative and strategicCustomer Service Representative to join our Customer Service team and play a vital role in serving our customers.

Job Summary
The Customer Service Representative will respond to customer requests regarding order status, product information, account status, pricing, product, or service. This role requires a highly detail-oriented, customer-focused individual with strong communication skills.

Core Values:
Get it Done:Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively.Raise the Standard:Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry.Do the Right Thing:Value honesty and integrity, see the big picture, and lead by example with humility and confidence.Passion for Service: Be responsive and dedicated to customers, and ensure promises are met.

Responsibilities
Work with distributors or original equipment manufacturers to serve existing customers on appropriate product recommendations for simple and low-complexity orders.Respond to inquiries and prepare quotes / orders using the Microsoft D365 F&O Enterprise Resource (ERP) system.Work closely with Sales Operations/Customer Service Managers, Plant Managers, and Product Group Managers to better serve customer needs.Build strong working relationships with customers.Resolve customer complaints and ensure overall customer satisfaction through professional customer support.

Requirements
1+ year of industrial sales; inside sales, customer service, B2B or distributor sales.Experience working with ERP systems (Microsoft D365) preferred.High school diploma / GED equivalent required.

Knowledge, Skills, & Abilities
Ability to learn beginner practical knowledge of product and customer applications. Detail oriented and highly organized with the ability to manage multiple priorities. Ability to effectively communicate, both written and verbal, with all levels of a company and with customers Experience working in a Microsoft environment; working primarily with customers through email and telephone.

Benefits
Competitive hourly rate ($21.64-$26.44/hour).Full benefits package, including health, dental, life, vision, long/short term disability.Healthcare Advocate Patient Care.Tuition Reimbursement.Paid Time Off (PTO).Employee Referral Program.401(k) plan with company match and Profit Sharing.
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