Client Services Assistant (2) (Finance)
Dept Number/Name: 0-0430-000 / Student Health Services
College Division: Stud Affairs-Wellness
Salary Plan: Staff
Job Code/Title: 2210 / Client Services Assistant
Hiring Salary: $37,854
Position Number: 00007249 & 00016362
ORGANIZATIONAL SUMMARY:
The Student Health and Wellness Center (SHWC) is a primary care medical clinic for USF Students. Physicians, nurse practitioners, physician assistants, and nurses provide medical evaluation and care by appointment. Specialty services include sexual health & gynecology, dermatology, sports medicine, travel medicine, psychiatry, and antigen clinic. Lab services are available on site, as well as aiding students with immunization, insurance compliance, and administering the student health insurance plan.
POSITION SUMMARY:
The Client Services Assistant (CSA) ensures access to Student Health services at all 4 locations for USF's student populations via the phone, online or in-person. The CSAs are part of the SHWC Patient Services Team and are assigned as needed to work the Call Center or Front Desk on multiple floors/locations. Therefore, this position serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at all locations .
SPECIAL REQUIREMENTS:
Punctuality, reliability, attention to detail, ability to multi-task and strong customer service skills are pivotal to this role.
RESPONSIBILITIES:
Responsible for patient registration, scheduling, check in/out, and posting self-pay medical charges and payments, while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into the current electronic medical records operating system (EMR) while adhering to HIPAA guidelines and current scheduling guidelines. Additional duties include greeting and assisting callers, visitors, and patients. Verifying student eligibility to access SHWC, scanning insurance cards and ID Cards. Efficiently work with other programs utilized by SHWC in order to assist with scheduling effectively or obtaining information to perform daily duties
Process online appointment requests and respond to EMR questions/requests and with patients via phone, emails and EMR while handling incoming calls and walk-ins.
Assists SHWC clinical team with registration and scheduling requests. Monitor live chat with clinical staff and process requests in timely manner.
Assists SHWC Compliance Office with with registration and scheduling requests for immunizations and lab compliance appointments.
Attends meetings, completes special assignments and performs other administrative duties as required to support the mission and function of the unit and SHWC.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with two years of general office or administrative support experience which should include 1 year of experience in a clinical or call center setting. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.
PREFERRED:
At least 2 years of General Office, Clinical or Call Center environment with one year of experience working with electronic medical records operating system (EMR), Microsoft Outlook, Word, Excel and Teams.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38702
Posting Date: 02/05/2025
Posting End Date: 03/05/2025
How to Claim Veteran's Preference:
This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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