Land Shuttle Driver (Transportation)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.
The Land Shuttle Driver is responsible for assisting members and guests with their immediate on-site transportation needs. This may include, but not limited to, giving information on the facility, products and services, assisting with luggage and supplies, and maintaining a clean, well serviced resort vehicle. This role may also be referred to as Member Services Specialist.
Essential Duties and Responsibilities
- Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
- Responding to radio calls and phone messages
- Providing excellent customer service
- Dealing with conflict effectively, courteously, and tactfully
- Provide information on marina products and services
- Available to work overtime when required
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- High school diploma or equivalent preferred
- Prior marina experience preferred
- Previous customer service experience preferred
- Proficient in Microsoft Office
- Ability to sit for long periods of time
- Ability to lift 10 pounds
- Must have valid, unexpired driver's license
Minimum Soft Skill Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
