Field Service Engineer IV (Finance)

We anticipate the application window for this opening will close on - 18 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Primary focus on installation and repair of Medtronic Affera mapping system as well as CryoConsole and Cardiac Surgery products as needed.

The Field Service Engineer IV is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera system and then other cardiovascular products as required. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems or other CAS/CS products at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.

Cardiac Ablation Solutions Affera System:

The Affera system support will be the primary focus for this Field Service Engineer. This innovative product is used in the electrophysiology lab to identify and treat cardiac arrhythmias. Other Cardiac Ablation Solutions products include the CryoConsole family of products for the treatment of atrial fibrillation. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes.

Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Additional Information:

• Location: Individuals must reside within 30 minutes of a Northeast US airport of reasonable size to provide easy access to US locations.
• Territory: This position will support a territory that will be in the Eastern US with primary responsibility in New England and the Ohio Valley but may require travel to any US location.
• Travel: This position will require over 75% of travel including overnight travel.
• Equipment: This position will primarily be responsible for the Cardiac Ablation Solutions Affera system but will also support the CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future.

A Day in the Life

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems, CAS CryoConsole and CS consoles and systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to CAS/CS products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.

Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products.

• Participate in special projects as requested by the US Field Service Manager or designee.
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required.
• 8 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in a technical discipline can be used in lieu of 2 years' experience.

Nice to Have

• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Experience with mapping systems.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with CAS/CS Solutions products and services.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$69,600.00 - $104,400.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.