Housing and Community Services Program Coordinator / Req 788807252 (Project Management)

PRINCIPAL RESPONSIBILITIES:
The Alameda Alliance for Health (Alliance) Housing and Community Services Program (HCSP) is dedicated to helping bridge the gap between homelessness, housing, and healthcare. Under the direct supervision of the Housing Program Manager, the Housing and Community Services Program Coordinator (HCSP Coordinator) will work collaboratively with internal resources, including the Long Term Services and Supports, Clinical, Behavioral Health, Enhanced Care Management (ECM), Health Care Services, and Case Management teams, as well as external resources, such as the Alameda County Continuum of Care team (Coordinated Entry), Alameda County Health, and other community-based organizations (CBOs) to provide social service linkage to members who demonstrate needing referrals to community, county, health, and social services programs. The HCSP Coordinator may review housing needs assessments with members to align housing supports within communities in environments that are categorized as least restrictive. The HCSP Coordinator will demonstrate effective collaboration to support the successful transition of members who experience homelessness into housing. The HCSP Coordinator will champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization. This position is remote but will require an onsite presence when attending department and community meetings. The employee is required to reside within a 120 mile radius of the Alliances office per the Alliance Remote Work policy.
Principal responsibilities include:
Process accurate and timely approvals/denials for Housing CS requests through the Alliances enterprise care management platform. Process and issue member and provider notifications of authorization requests outcomes. Facilitate communication and care coordination between CS providers/vendors, CBOs, ECM, and Alliance Case Management. Utilize established housing CS guidance pathways for screening, approving, and finalizing authorization requests. Gather data and perform data entry as needed to track processes and cases. Accurately interpret and communicate Housing CS services and serve as a resource for Alliance staff in verifying and resolving member eligibility issues. Maintain, coordinate, and prioritize approvals to the Housing Program Manager and vendors/providers in a timely manner. Identify community-based support services that increase members' independence and allow members to reside in community housing settings that align with members' autonomy and self-determination. Identify essential resources that support members' health outcomes related to social determinants of health (SDOH), while also supporting members' autonomy. Work in partnership with local Departments of Homelessness, Continuums of Care, Private Market Landlords, and other external stakeholders to identify positive housing options for members. Collaborate with CBOs, county agencies, Alliance contracted vendors, and other service providers to coordinate referral/resource linkage. Support the Alliances integrated services team model dedicated to client-centered collaboration. Review member housing needs assessments to align housing supports within communities in environments that are categorized as least restrictive. Manage large caseloads, review case progress, and determine case closures. Conduct community outreach, training, and engagement, sharing the Alliance Bridging the Gap Model to increase member's awareness of programs and amplify housing and healthcare strategies (programmatic processes, philosophy, housing, and community resource linkages). In conjunction with the Housing Program Manager, conduct thorough training, coaching, and awareness of the Alliance Housing program to internal and external stakeholders. Review Individualized Housing Support Plans that identify short-term and long-term measurable goals that reflect member-centered goals as well as barrier removal goals to screen Housing CS authorization requests. Serve as an active participant on the Housing and Community Services team who will be a proactive team player with the ability to work independently and collaboratively on assigned tasks and build rapport with diverse members of local partnering agencies, CBOs, and providers. Champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization.Complete other duties and special projects as assigned.
ESSENTIAL FUNCTIONS OF THE JOB:
Participate in regular Coordinated Entry team meetings. Process all incoming authorization requests from contracted providers or vendors. Provide resource connections by sharing housing resources, referrals, linkages, and advocacy to assist members in accessing services and resources both in person and telephonically. Manage and navigate complex eligibility and authorization processes. Identify and assist in linking members to other community providers or services, including Enhanced Care Management and other Community Supports . Work collaboratively with the Alliances Health Care Services, ECM, and Case Management teams to ensure alignment of housing and healthcare needs. Utilize best practices of Harm Reduction, the Housing First Model, Motivational Interviewing, and Trauma-Informed Care when evaluating CalAIM benefits, especially for members who have a history of homelessness, complex health issues, disabilities, and/or behavioral health conditions. Document detailed service notes in compliance with written policies and procedures. Follow policies, procedures, and protocols established by the Department of Health Care Services (DHCS), the Alliance, and/or contracted agencies. Keep accurate, up-to-date records in all Alliance platforms. Comply with all laws in accordance with federal, state, local, and organizational guidelines (e.g., HIPAA requirements, mandated reporting, personal identifiable information, and member-protected health information). Complete timely and accurate reports for submission to Housing Program Manager to demonstrate member housing and healthcare outcomes.Comply with the organizations Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
PHYSICAL REQUIREMENTS:
Constant and close visual work at desk or computer. Constant sitting and working at desk. Constant data entry using keyboard and/or mouse. Frequent use of telephone headset. Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person. Frequent lifting of folders and various other objects weighing between 0 and 30 lbs. Frequent walking and standing. Travel ability to travel within Alameda County with short notice.
Number of Employees Supervised: 0
MINIMUM QUALIFICATIONS:
EDUCATION OR TRAINING EQUIVALENT TO:
Bachelors degree in counseling, social work, public administration, healthcare administration, or a closely related field or equivalent experience. LCSW, LMFT, LPCC or related licensure, preferred
MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:
Two years experience working in Permanent Supportive Housing, Rapid Rehousing, Transitional Housing, Affordable Housing, or Long-Term Care. Two years providing supportive services within various housing models. Minimum two years of experience working with individuals who have co-morbidity (i.e., mental illness, substance abuse, intimate partner violence, HIV/AIDS, history of trauma, housing insecurity). Minimum one year of experience with data entry systems, e.g., TruCare, HMIS, Client Health Records (CHR), or other healthcare/housing/social services intake/care management software systems. Two years of experience providing assertive voluntary services, resource connection, and intensive case management support for unhoused individuals.
SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):
Deep knowledge and understanding of Alameda County community resources for Extremely Low-Income (ELI) and unhoused community members. Experience with Medi-Cal regulations, Coordinated Entry, and Homeless Services standards preferred. Experience with best practices regarding barrier removal, Harm Reduction, Housing First Model, Trauma Informed Care Practices, Crisis Intervention. Strong interpersonal skills, mature judgment, and diplomacy are required to interact effectively with a broad spectrum of people, both individually and in groups. Excellent written and oral communication skills. Independent, self-starting, self-motivated performer. Ability to be flexible and adapt to changes and respond to emerging needs. Ability to prioritize competing demands. Proficient experience in use of various computer system software including Windows, Microsoft Word, MS Project, Excel, Access, Outlook, Visio, and PowerPoint. Critical thinking skills, customer service skills, strong organizational and time management skills. Possession of, or ability to obtain, a valid drivers license by the time of hire is preferred.
SALARY RANGE $83,241.60 - $124,862.40 Annually
The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.