Sales Operations Associate (Sales)

At Lands' End, we are on a mission to create a more comfortable world. We care about our employees, our community, and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe, and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds, and talents. It's what we do as people that makes Lands' End a great place to work.

As a Business Outfitter's Sales Operations Associate, you support the maintenance and refresh of medium-to-large customer apparel programs, including but not limited to: providing guidance and support in the design of custom websites, determining which products customer will carry, developing creative materials from templates, understanding customer business requirements and how they relate to Lands' End processes, executing customer reporting needs, and supporting customer contacts in a number of other tasks as needed. You will work with a variety of internal and external resources to execute processes and solutions that meet customer program requirements. This may also include custom product development and custom IT solutions. You should also be willing to learn and model Lean and Agile methodologies in order to provide quick turnaround on customer needs, resolve complex business problems, actively look for opportunities to improve day-to-day operational processes, and work as part of a team to report on activities that impact the health of the business. 

• Work with sales partner to execute upon the strategic vision for account growth - with or without the involvement of an Account Project Manager.
• Act as main point of contact for customer needs during the maintenance phase, supporting them in ordering activities and other needed work.
• Operations Associates should also identify new opportunities for sales growth within the accounts and share with Sales Rep assigned to account. May travel to marketing events as needed.
• Serve as day-to-day contact for Customer Contacts for operational requests such as order issues, logos, websites, inventory/on-hand statuses, etc.
• Coordinate and facilitate client meetings with a focus on retention and relationship building. May also lead smaller cross-functional meetings to achieve client needs.
• Manage relationship and communication between cross-functional partners and customers.
• Able to run and troubleshoot client reports in Microsoft Excel and Access - reports may be related to finance, product inventory, payment methods, etc.
• Independently create new processes to meet the needs of your customer(s), including those necessary to resolve issues and those that have benefit to both client and Lands' End Outfitters.  May design, document, test and roll out new processes.
• Participate in additional projects as assigned to achieve strategic business goals.
• Act as a resource to colleagues who have less experience.  Often considered an informal leader among peers.
• Travel may be required 4-6 times per year to support accounts
• May work on special projects/other duties as assigned

 

Qualifications  

• Bachelor's degree in Business, Sales Operations, Marketing, or a related field. 
• 1+ year sales support experience supporting B2B clients.
• Proven track record of success in sales operations, with a focus on Mid-Market clients. 
• Strong interpersonal and communication skills, both written and verbal. 
• Ability to build and maintain strong, long-lasting client relationships. 
• Familiarity with CRM software and sales analytics tools. 
• Knowledge of Lands' End Product is a plus 
• Willingness to travel as required. 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Sales