Cigna
Operating Effectiveness Senior Advisor (Finance)
Job Description
As a member of the Digital team, you will join a team transforming health care and health services for over 170M people worldwide. Our team is constantly innovating and expanding into new verticals and capabilities, while building and maintaining some of the best-in-class healthcare brands and products on the market.
The primary objective of the Digital Product Operations Lead for Customer Engagement role is to own adoption and execution of strategic operational processes at a localized Digital Consumer level. This dedicated position will bridge the gap between centralized strategic process definition and operational execution enabling the ability for customization of processes where appropriate to meet varying needs and focus of our teams. With this hub and spoke process model, you will help the Digital organization foster a more consistent, Agile, and efficient way of working. This position will report to the Digital Customer Engagement Managing Director for the Customer Engagement Horizontal.
You will be responsible for partnering with the centralized Digital Operations leadership team on process development, ensuring that the nuances of our different ways of working are accounted for and then executing locally withing your team. Examples of operational processes you will directly support include but are not limited to financial management, intake workflows, executive status reporting, strategic meeting administration, onboarding operations and other critical enablement activities. Working under the leadership of the Digital Customer Engagement Horizontal, you will become deeply familiar with the products, marketing, and services your team provides. This role requires you to be fluent in some of the critical technologies and Agile delivery practices with proficiency in others and have a hunger to learn on the job and add value.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success.
Primary Responsibilities:
Qualifications & Experience:
Cigna invites individuals from all backgrounds to be a part of a diverse environment, where differences are embraced and put forth as a core component of the culture. Your experiences and insights are a pivotal piece to our success, and commitment to making healthcare more affordable and accessible for all.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.